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Originating from Ocean County, NJ, today's guest is Rob Giuliani, a graduate of Rutgers University, a veteran, entrepreneur, restaurateur, surfer, and the co-founder & CEO of Playa Bowls, which just opened its 99th location.

Show notes…

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Favorite success quote or mantra:

"Anyone can give up. It's the easiest thing in the world to do. But to hold it together when everyone else would understand if you fell apart? That's true strength."

In today's episode with Rob Giuliani we will discuss:

Giving up is easy
Partnerships
Taking the leap
Early entrepreneurial leanings
Being calculated
Entrepreneurs are risk-takers
An aversion to borrowing money
Franchising
Giving up a six figure salary to sell açaí bowls
The fear of failing makes you stronger
Pop ups
Collaborations are key
Unrealistic expectations for opening a new space
Marketing
Lead by example
Third-party delivery
COVID-19 adaptations
Able and willing to communicate with your team

Today's sponsor:

PlateIQ- the leading AP automation platform in the hospitality industry. Since 2014, Plate IQ has been saving time and money for companies like Cava, Tender Greens, and more. Just upload your invoices into Plate IQ and our proprietary technology will code each line item to your chart of accounts — automatically. For Bill Pay, virtual cards, and end-to-end invoice automation, head to plateiq.com.

7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.

99designs is the global creative platform that makes it easy for designers and clients to work together remotely - no matter what your budget. From logos and brand identity, to menu and packaging, 99designs has helped more than tens of thousands restaurant owners build their brands. 99designs will match you with the right professional for your project from their curated community of talented creatives, and stay with you every step of the way so you love the outcome. Head to https://99designs.com/unstoppable to learn more or get $20 off your first design contest!

Knowledge bombs

Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Passion
What is your biggest weakness?
- Kindness
What's one question you ask or thing you look for during an interview?
- Passion
What's a current challenge? How are you dealing with it?
- COVID-19
Share one code of conduct or behavior you teach your team.
- Loyalty
What is one uncommon standard of service you teach your staff?
- Customer service. Go above and beyond. Walk the bag around the corner and give it to the customer, as an example.
What's one thing you feel restaurateurs don't know well enough or do often enough?
- Customer service
Name one service you've hired.
- Book keeping/Accounting
What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- TapMango - Customer Loyalty & Online Ordering
If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Eat good, healthy food
- Find good financial guidance
- Be kind

Contact info:

Email: rob@playabowls.com

Thanks for listening!

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Huge thanks to Rob Giuliani for joining me for another awesome episode. Until next time!

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

759: Rob Giuliani on Giving Up Is Too Easy

Restaurant Unstoppable with Eric Cacciatore

759: Rob Giuliani on Giving Up Is Too Easy