With excitement allow me to introduce to you today's guest, President of The Coffee Bean & Tea Leaf, Sanjiv Razdan.

Sanjiv Razdan is the President, Americas, and India of The Coffee Bean and Tea Leaf. Sanjiv has held executive positions in the foodservice industry for close to 3 decades, leading globally recognized brands through hyper-growth of retail locations and digital channels, restructuring and turnaround situations, including Sweetgreen, Applebee’s, and Dine Brands. In addition to his professional career, Sanjiv is the Founder, Chair and CEO of GLEAM Network, a volunteer-based non-profit whose mission is to provide mentorship and leadership development to the underserved community within the restaurant and foodservice industry.

Show notes…

Calls to ACTION!!!

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Favorite success quote or mantra:

"They will forget what you told them, they may not remember what you did, but they will always remember how you made them feel."

In today's episode with Sanjiv Razden we will discuss:

Broken relationships in our industry
What Sanjiv learned from the Sheraton
Listening to data
The importance of employee feedback
Block time to recognize your team
Proactively setting culture

Today's sponsor:

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PlateIQ- the leading AP automation platform in the hospitality industry. Since 2014, Plate IQ has been saving time and money for companies like Cava, Tender Greens, and more. Just upload your invoices into Plate IQ and our proprietary technology will code each line item to your chart of accounts — automatically. For Bill Pay, virtual cards, and end-to-end invoice automation, head to plateiq.com.

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Knowledge bombs

Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Balance
What is your biggest weakness?
- Ideation
What's one question you ask or thing you look for during an interview?
- Humility
What's a current challenge? How are you dealing with it?
- Reinvantion
Share one code of conduct or behavior you teach your team.
- Integrity
What is one uncommon standard of service you teach your staff?
- Do anything amount of customization for the customer
What's one book we must read to become a better person or restaurant owner?
- Radical Candor by Kim Scott
  GET THIS BOOK FOR FREE AT AUDIBLE.COM
What's one thing you feel restaurateurs don't know well enough or do often enough?
- Look at other restaurants for inspiration
Name one service you've hired.
- Hathaway to build our app
What's one piece of technology you've adopted within your restaurant walls and how has it influence operations?
- Testing Merrychef and TurboChef ovens
If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Always focus on the way you want top make people feel
- Early in your career, get yourself a mentor, advocate, and sponsor

Contact info:

Linkdin: Sanjiv Razdan

Gleannetwork.org

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Sanjiv Razdan for joining me for another awesome episode. Until next time!

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

821: Sanjiv Razdan President of The Coffee Bean & Tea Leaf

Restaurant Unstoppable with Eric Cacciatore

821: Sanjiv Razdan President of The Coffee Bean & Tea Leaf