With Excitement allow me to introduce today's guest Co-founder Korgen Hospitality Group and Author of The Surprise Restaurant Manager, Ken McGarrie. Ken is also the author of the book The Surprise Restaurant Manager.

Ken McGarrie is the cofounder of Korgen Hospitality, a nationwide consulting firm dedicated to helping restauranteurs reach their absolute potential with effective leadership and maximum profitability. For the past two decades, he has helmed many successful restaurants, bars, and entertainment-based venues with a relentless focus on anticipatory service, staff empowerment, and attentive hospitality. He has helped launch new concepts and train hospitality leaders throughout the U.S. and Canada.

After failing to start an exceptional college band with only average talent, Ken worked as a server/bartender while writing for magazines and newspapers. He started in management the same way that many people do – by surprise. When his GM asked if he would take a set of keys and open the restaurant on occasion, he was suddenly promoted to manager with no training or preparation, like so many others in the industry.
Ken went on to open and manage numerous successful restaurants and entertainment venues. With Korgen Hospitality, he has an exceptional client list, including helping open over a dozen restaurants with Celebrity Chef Fabio Viviani nationwide.

Show notes…

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Favorite success quote or mantra:

“You can do anything in this world that you’re big enough to do.”

In today's workshop with Ken McGarrie we will discuss:

The six rules for all first time managers are:
- Don't become an elitist
- Avoid discovery-based learning
- Eyes open, mouth closed
- Distance yourself socially
- Advocate success
- Manger meal etiquette

Today's sponsor:

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PlateIQ- the leading AP automation platform in the hospitality industry. Since 2014, Plate IQ has been saving time and money for companies like Cava, Tender Greens, and more. Just upload your invoices into Plate IQ and our proprietary technology will code each line item to your chart of accounts — automatically. For Bill Pay, virtual cards, and end-to-end invoice automation, head to plateiq.com.

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Contact info:

info@korgenhospitality.com

Get Ken's book here

Thanks for listening!

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Huge thanks to Ken McGarrie for joining me for another awesome episode. Until next time!

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828: WORKSHOP- 6 Rules for First-Time Managers with Ken McGarrie

Restaurant Unstoppable with Eric Cacciatore

828: WORKSHOP- 6 Rules for First-Time Managers with Ken McGarrie