In this episode of the unSILOed podcast, Greg LaBlanc interviews Gary Klein, founder of ShadowBox LLC, about his work in positive cognitive psychology and naturalistic decision-making. They discuss Klein's research on expertise, contrasting it with traditional decision research that often overlooks it. Klein shares insights into how experts make decisions under pressure, emphasizing the importance of tacit knowledge and the use of stories to convey expertise. The conversation explores the limitations of relying solely on statistical methods or automation, advocating for a balance between intuition and analysis. Klein also discusses the challenges organizations face in fostering insights and the need for curiosity and a willingness to embrace anomalies in decision-making.
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