In this podcast episode, we discuss how to leverage AI and automation to improve customer support for happier customers and a more profitable business. Our featured guest on the show is Ray Nolan, founder and CEO of eDesk.com.

On the Show Today, You’ll Learn:

Why is customer support so crucial for e-commerce sellers.
How to build a business around long-term customer relationships.
How can data be used to understand customer needs and preferences.
How can companies effectively collect and interpret customer data.
What are the potential pitfalls of collecting too much data from customers.
What are some practical examples of using AI to engage customers.
What trends are emerging in e-commerce as a result of the COVID-19 pandemic.
How can small businesses gain a competitive edge by adapting to changing customer behaviors.

Links & Resources

Website: https://www.edesk.com/
Shopify App: https://apps.shopify.com/helpdesk-app
LinkedIn: https://www.linkedin.com/company/edeskdotcom/mycompany/
Insta: https://www.instagram.com/edeskhelpdesk/
YouTube https://www.youtube.com/channel/UCUmMfrZ__PVsqksygGXvvQw
Facebook: https://www.facebook.com/edeskhelpdesk
Twitter: https://twitter.com/edesk

Get access to more free resources by visiting the podcast episode page at
bit.ly/3EGqU9M

Episode Sponsor

StoreHero: The ultimate profit platform for ecommerce brands & agencies. Centralize your ecommerce, marketing & finance data for a crystal-clear view of unit economics, margins & profitability. Save 10+ hours weekly and gain insights into contribution margins. Equip your business with the tools for sustainability and profit.

SPONSORS:

Elevar – Powering Conversion Tracking For Over 6,500 D2C Brands. More Info: https://www.getelevar.com/BFCM/

Autron – The Anti-Agency for Amazon Ads. More Info: https://autron.ai/

Try Shopify: Get your first 3 months for $1/month. Earn up to $10,000 in credits: https://tinyurl.com/try-shopify

MORE RESOURCES

Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook

Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/

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Revolutionize Customer Support with AI and Automation | #231 Ray Nolan

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast

Revolutionize Customer Support with AI and Automation | #231 Ray Nolan