The Right Way to Manage Emotions on Your Team

Addressing emotions in the workplace is crucial for team performance, yet managers often avoid these conversations due to perceived unprofessionalism or lack of skills. Christina Bradley and Lindy Greer from the University of Michigan's Ross School of Business suggest that acknowledging emotions fosters connection and improves trust. Managers often default to problem-solving, but recognizing and validating emotions can be more effective. Quick assessments using two key questions—"Are they working on a time-sensitive deadline?" and "Are they coping?"—help determine the appropriate response, whether it's validation, advice, or space. For example, a Navy SEAL leader validates emotions after a gunfight to help team members reframe the situation. Simple actions, like acknowledging tension in a meeting, can diffuse emotions and create a more supportive environment.