How to build a great culture with restaurateur Danny Meyer

Adam Grant interviews Danny Meyer, founder of Shake Shack and Union Square Hospitality Group, about fostering a healthy work environment and building a culture of generosity. Meyer discusses his early leadership philosophy, the importance of using clear communication and expected behaviors rather than family values, and the concept of a hospitality quotient (HQ). They explore interview techniques for assessing HQ, the significance of employee focus, and the virtuous cycle of prioritizing stakeholders, with a focus on creating a positive employee experience that translates to excellent customer service. The conversation also touches on practical strategies for employee retention and navigating subcultures within different restaurant locations.