17:I[66739,["/_next/static/chunks/0.3dg.jzl0xwf.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/0s3w63gp9~d8s.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/0kllbnt_hzshd.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/053zyoym-_i67.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/0u2ayibg4ahb..js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/0i99rkyrer3ax.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv"],"default"] 19:I[38632,["/_next/static/chunks/0qqtp3r0h7kah.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv","/_next/static/chunks/0iukvycbd42rl.js?dpl=dpl_F1YwpydxFehTJxgSzTNBrUVRTQpv"],"IconMark"] 18:T424,

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers:

Background: Change Management
Change Success Score (CSS) overview
Good ways to use CSS
What CSS values mean
Getting started
Behind the scenes: how CSS works

For more information, see:

Product documentation: Change Success Score

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Episode 59: Change Success Score

ServiceNow Insights

Episode 59: Change Success Score