Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26).

(0:00) Airbnb’s Brain Chesky joins Jason

(1:29) Brian’s experience with early rejection

(14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

(16:05) Airbnb’s company structure and focusing on product first

(25:26) Miro - Sign up for a free account at https://miro.com/startups

(26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates

(38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist

(40:26) Addressing customer complaints and Brian’s philosophy on remote work

(49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT

FOLLOW Brian: https://twitter.com/bchesky

FOLLOW Jason: https://linktr.ee/calacanis

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Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735

This Week in Startups

Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735