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Resources:

Books:

"Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson et al.
"Difficult Conversations: How to Discuss What Matters Most" by Douglas Stone et al

Courses:

"Conflict Resolution Skills" on Coursera by University of California, Irvine.
"Effective Communication in the Workplace" on LinkedIn Learning

Workshops: Conflict Resolution workshops offered by local community centers or professional organizations
Podcasts:

"Managing Conflict in the Design Process" on The DesignBetter Podcast by InVision.
"Navigating Stakeholder Conflicts" on The Creative Confidence Podcast by IDEO U.

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Ep 201| Five strategies - How to deal with Conflict resolution being a Designer

Design for Change

Ep 201| Five strategies - How to deal with Conflict resolution being a Designer