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25 Apr 2024

K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)

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K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)