Ways to improve home maintenance services

This podcast episode explores the challenges faced by the home maintenance industry in China and other countries, including issues of transparency, hidden charges, and information asymmetry. The speakers discuss the importance of knowing one's rights, seeking legal protections, and using strategies such as obtaining multiple quotations and researching providers on social media. They also highlight the need for a solid and credible review system to improve the quality of service in the industry. Furthermore, the episode examines the power imbalance between landlords and tenants and suggests strengthening self-discipline within industry associations, formulating industry service standards, and creating a blacklist of bad actors. The section concludes by discussing different approaches to home appliance repairs, with China relying more on hired repair personnel and other countries leaning towards DIY repairs.