Service Management Leadership - Artificial Intelligence and ITSM

This podcast episode explores the potential of artificial intelligence (AI) in service management, highlighting its ability to enhance understanding of the environment and assess data to improve processes. While acknowledging that many AI tools are not yet mature enough to deliver on their promises, the speaker encourages continued exploration and experimentation with AI in service management, as it has the potential to significantly improve service delivery. The episode also discusses the challenges and opportunities of using AI in incident management, emphasizing that organizations should not stop trying to implement AI solutions. Additionally, the episode explores the potential impact of AI in the areas of SIAM (Service Integration and Management) and the integration of service management with security, highlighting the opportunities for collaboration and improving efficiency.