Improve service mapping with Value Streams

This podcast episode explores the significance of service mapping in understanding IT environments and improving service management. Service mapping enables organizations to trace the impact of incidents and changes on configuration items and affected users, providing valuable insights for effective service management. However, service mapping goes beyond mere tooling and requires collaboration among stakeholders to capture the human, supplier, and informational aspects. It is crucial to consider the lifecycle associated with service mapping and involve both vendors and the people who manage the environment. Understanding the problem being solved and the objectives being met is essential for effective service mapping. Additionally, collaboration between IT and end-users to define the purpose and scope of services, as well as understanding and managing value streams, are key in achieving organizational goals.