I had an uplifting conversation with Jen Morgan, the CEO of UKG, a $5 billion global AI platform for HR, pay, and workforce management. In addition to talking about the company and her role as CEO, she actually has another mission: to put Frontline Workers first in our economy.

Frontline workers, the people who deliver groceries and food, care for patients in the hospital, work in hospitality, or maintain public safety, make up 72% of the US workforce and almost 80% of employees worldwide. These often hourly or shift workers form the backbone of our economy: making our lives better, putting out fires, and keeping our streets safe.

UKG’s mission is to make their work lives better through better scheduling, pay, benefits, hiring, and training systems – all in an integrated offering called “The Workforce Operating Platform.” Built through the merger of Kronos with Ultimate Software in 2020, UKG has pioneered this groundbreaking integrated solution.

UKG has more than 80,000 customers and serves more than 65 million workers every day. And its software and tools support and monitor much of their daily lives at work, so Jen knows a lot about what it takes to run what we call a “Frontline First” company.

I know you’ll enjoy this conversation, and stay tuned for our new research on the Dynamics Of The Frontline, coming this month.

Additional Information

UKG Stakes Out Leadership Position In $6.5 Trillion Market For Frontline Work

Powering the Frontline Workforce: How Frontline-First Companies Thrive

Josh Bersin Company Highlights Cost of Neglecting Frontline Workers

Get Galileo, The AI Superagent for HR

Jennifer Morgan, CEO of UKG, Wants To Reinvigorate The Global Economy Around Frontline Work

The Josh Bersin Company