This podcast episode explores the issue of external theft in retail stores and the strategies that companies are using to combat it. While companies are concerned about external theft, the proportion of shrinkage as a percentage of corporate profits is not increasing. However, companies are focusing on external theft due to the rise in violence and aggression in stores. Retailers are trying to find a balance between keeping customers and retail workers safe while reducing theft numbers. Some retailers have implemented security measures such as employing security workers, having only one entrance, and removing high-risk items from the sales floor. However, these measures can also impact the customer experience, so retailers are trying to strike a balance between reducing theft and maintaining a positive customer experience.
