Miles Beckett, founder of Flossy, details the company's evolution from a dental discount plan to an AI-driven patient engagement platform. The core product, Fiona, serves as an AI receptionist that automates scheduling and patient re-engagement, addressing a critical pain point in the dental industry. Flossy now supports hundreds of dental brands and is approaching 1,000 locations, with monthly recurring revenue growth of 60-70%. Beckett highlights the necessity of industry-specific AI tools over general support software, noting that successful dental practices prioritize booking efficiency above all else. Despite previous venture-backed success and exits, the company currently maintains a lean team of 25, focusing on rapid scaling and expansion into adjacent healthcare verticals to solidify its position as a dominant market player.
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