Onboarding & Retention in Long Term Care

Brookstone of Papillion administrator Ashley Walters details the facility's successful strategy for earning the 2024 Silver National Quality Award. By prioritizing staff orientation and organizational culture, the leadership team significantly improved retention and turnover rates, which directly enhanced the quality of care for residents. The process involved challenging established "sacred cows" and utilizing performance data to secure buy-in from staff members. This data-driven approach fostered a collaborative environment where employees felt empowered to contribute ideas, leading to a more cohesive team. The facility now aims for the Gold Quality Award, viewing the ongoing pursuit of excellence as a vital mechanism for navigating industry-wide staffing challenges. This journey demonstrates how intentional process improvements and a commitment to a family-oriented culture can significantly elevate operational standards in long-term care facilities.