Pablo Palafox, co-founder of HappyRobot, details the transition from academic research in deep learning to building an AI-driven workforce for the logistics industry. The conversation centers on the evolution of HappyRobot from a failed computer vision startup into a platform providing specialized AI agents for carrier sales, tracking, and back-office operations. Palafox emphasizes the shift from viewing AI as a threat to human roles to positioning it as an executive assistant that empowers employees to focus on high-level strategy and exception management. By integrating execution, data, and intelligence layers, the platform aims to interconnect fragmented supply chain operations. The future of logistics lies in 10x-ing human efficiency, where AI handles mundane, repetitive tasks, allowing the remaining workforce to become strategic guardians of complex operational exceptions.
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