How HappyRobot Runs 20K Freight Calls a Day

AI agents are transforming logistics by automating high-volume, repetitive communication tasks such as carrier sales and track-and-trace operations. By chaining advanced models for transcription, reasoning, and voice synthesis, these autonomous workers handle thousands of daily interactions, allowing human teams to focus on complex problem-solving and relationship management. The "Bridge" platform serves as a critical interface, enabling human operators to monitor AI performance, maintain data integrity, and intervene in high-stakes scenarios. This shift toward human-AI coordination increases productivity by 25-50%, enabling brokerages to scale operations without proportional headcount growth. Rather than replacing employees, this technology redefines roles by offloading mundane tasks, ultimately creating a more efficient supply chain where AI manages routine data flow while humans address nuanced operational challenges.