Hey everyone, today I’m joined by Gray MacKenzie.

Gray is the co-founder and CEO at ZenPilot. They’ve helped thousands of agencies systemize their business, boosting efficiency and, therefore, profit.

Gray is my go-to guy for anything around processes, so I was very excited to get his perspective on the future of agency operations. He’s built an awesome team of process-focused experts who crush it with ClickUp, and you’re guaranteed to pull some nuggets from this one.

In this episode, we discuss:

Why having well-defined processes is crucial for agencies
How AI can enhance and speed up processes
Why you should separate strategy from implementation to avoid limitations in your business
and more…

You can learn more about Gray on LinkedIn or at ZenPilot.com.

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Other notes:

The Process Prioritization Worksheet: https://www.zenpilot.com/process-prioritization-worksheet
The time tracking tool we discuss: https://www.memtime.com/

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Today’s episode is brought to you by ZenPilot.

There are lots of tools out there for agencies to manage projects. But any project issues aren’t usually caused by the tool. They’re from your own processes.

ZenPilot helps agencies implement their project management tools while streamlining operations, so your team can move from chaos to clarity.

You can see for yourself at ZenPilot.com.

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005 Gray MacKenzie: The Power of Process in Agency Ops

Agency Forward