#80: CEO of UK Hospitality: Kate Nicholls.

The podcast features Kate Nicholls OBE, chair of UKHospitality, discussing the challenges and support systems available in the hospitality sector. Nicholls highlights the current operating environment as the toughest in her 30-year career, marked by successive crises and thin profit margins, with many independents operating at or below breakeven. UKHospitality aims to be the voice of the industry, advocating for members by pushing back against unnecessary costs and providing advice on compliance, sustainability, and training. Nicholls also introduces a digital skills passport initiative to standardize training and recognize transferable skills gained in hospitality, aiming to shift perceptions of the industry as a viable career path. She advises operators to strategically review pricing and utilize AI tools for labor scheduling to maximize efficiency.

Outlines

Part 1: Industry Challenges, Context

Part 2: Economic Resilience, Community Impact

Part 3: Workforce, Training, Skills

Part 4: Strategy, Innovation, Outlook

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Simply Hospitality

Part 1: Industry Challenges, Context

The Current Challenges Facing the Hospitality Industry

UKHospitality Membership Benefits: Advice, Support, and Primary Authority

The Importance of Trade Bodies and the State of the Hospitality Industry

Part 2: Economic Resilience, Community Impact

Government's Perception of Hospitality and the Lack of Financial Resilience

Openings, Closures, and the Community Impact of Losing Hospitality Businesses

Part 3: Workforce, Training, Skills

Hospitality as an Employer: Careers, Training, and Changing Perceptions

The Digital Skills Passport: Quantifying Skills and Boosting Career Appeal

Addressing the Minimum Wage Perception and the Cost of Employment

Part 4: Strategy, Innovation, Outlook

Pricing Strategies, AI Tools, and the Motivation to Support the Industry

#80: CEO of UK Hospitality: Kate Nicholls.

Simply Hospitality

Part 1: Industry Challenges, Context

00:00The Current Challenges Facing the Hospitality Industry

The Current Challenges Facing the Hospitality Industry

03:00UKHospitality Membership Benefits: Advice, Support, and Primary Authority

UKHospitality Membership Benefits: Advice, Support, and Primary Authority

07:09The Importance of Trade Bodies and the State of the Hospitality Industry

The Importance of Trade Bodies and the State of the Hospitality Industry

Part 2: Economic Resilience, Community Impact

11:21Government's Perception of Hospitality and the Lack of Financial Resilience

Government's Perception of Hospitality and the Lack of Financial Resilience

13:43Openings, Closures, and the Community Impact of Losing Hospitality Businesses

Openings, Closures, and the Community Impact of Losing Hospitality Businesses

Part 3: Workforce, Training, Skills

17:11Hospitality as an Employer: Careers, Training, and Changing Perceptions

Hospitality as an Employer: Careers, Training, and Changing Perceptions

20:21The Digital Skills Passport: Quantifying Skills and Boosting Career Appeal

The Digital Skills Passport: Quantifying Skills and Boosting Career Appeal

24:01Addressing the Minimum Wage Perception and the Cost of Employment

Addressing the Minimum Wage Perception and the Cost of Employment

Part 4: Strategy, Innovation, Outlook

28:14Pricing Strategies, AI Tools, and the Motivation to Support the Industry

Pricing Strategies, AI Tools, and the Motivation to Support the Industry