777: How to Help Employees Handle Tough Moments, with Anthony Klotz

This podcast explores the concept of "jolts"—events that prompt individuals to rethink their relationship with work—and how leaders can manage their impact. Organizational psychologist Anthony Klotz, who coined the term "The Great Resignation", explains that jolts, whether big or small, can lead to both positive career changes and negative outcomes if not handled well. Managers play a crucial role in buffering the negative effects of jolts by being open to employee needs and communicating transparently. The discussion highlights the significance of fairness in organizational decisions, noting that employees are more accepting of bad news when procedures are clearly explained and deemed just. A study involving pay cuts in manufacturing plants illustrates how transparent communication can mitigate negative reactions like theft and turnover.