AI is Losing Ground: Futurist Brian Solis on Why AI Adoption is Failing

The discussion centers on how businesses are adopting AI, the challenges they face, and the potential for AI to drive business reinvention. Brian Solis, Head of Global Innovation at ServiceNow, shares insights on the gap between AI's capabilities and its actual use in many organizations, describing this as an "overhang." The conversation highlights the AI Index research indicating a recent regression in business AI maturity due to the rapid evolution of AI models and the need for stronger governance and security measures. Solis emphasizes that companies should focus on vision and leadership to move beyond simply automating existing processes and instead explore new value creation through AI, citing IKEA's interior design consultancy and JP Morgan's AI mega bank vision as examples. The need for collaboration between IT and HR is also discussed, along with the potential for a "Chief Workflow Officer" role to reimagine end-to-end workflows with AI.