In this episode of the HR Leaders podcast, I'm joined by my guest Marc Gingras, SVP, Employee Experience Strategy at WorkForce Software.

Episode Highlights

00:00 - Intro

00:44 - Marc's background and mission

03:12 - How he defines employee experience

05:10 - Why we should focus on employee experience

06:25 - Employers and employees disconnected perception of EX

07:21 - Where employers are falling short (target your managers)

08:06 - Avoid the one size fits all approach when communicating

09:34 - Who "Owns" the Employee Experience?

10:40 - Improve your people's EX with moments that matter

14:29 - Technology can help managers build relationships with the frontline

16:18 - Consolidating communication coupled with the look and feel people want

18:44 - How tools grant flexibility and drive engagement

20:33 - How the ability to communicate frequently helps build culture

22:22 - The signs and symptoms of a bad employee experience

23:55 - The key takeaway Marc took from their research

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Making Every Moment Matter: Employee Experience for the Modern Workforce

HR Leaders