In this episode of the HR Leaders Podcast, we are joined by Natalie Porter, Head of Culture and Employee Experience at NTT DATA UK. Natalie shared valuable insights on leading culture change and improving employee experience during a major integration of two large companies.

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Episode highlights

0:28 - Natalie provides background on her career journey in HR

01:03 - She discusses working externally as a consultant before moving into an internal role

01:55 - The value of bringing an external perspective into an internal role

02:53 - Importance of listening and understanding people are complex

03:06 - Using her experience to provide context on change initiatives

03:42 - Her role was created as part of the company integration

04:43 - Researching the culture and employee experience during integration

05:00 - Employees felt uncertainty and fear amidst constant change

05:57 - Wanting to redefine the culture and values post-integration

06:22 - Developing a new purpose statement and reinforcing values

07:29 - Challenges of leading culture change amidst other transformations

08:27 - Adapting to external forces like changes in remote work

09:34 - Focus on diversity, equity and inclusion initiatives

10:23 - Addressing challenges around DEI in tech

11:05 - Establishing inclusive foundations in policies and processes

12:26 - Encouraging allyship and engagement from all employees

13:25 - Advice for leaders on complexity of an integration journey

14:17 - Impact of changes on employee experience

15:01 - Excited about reconnecting people and bringing teams together

15:37 - Rebuilding connections lost during the pandemic

16:59 - Importance of 'soft skills' and relationships

18:12 - Conclusion and looking ahead to the next phase

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How NTT Data Prioritised Culture While Integrating two Companies

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