In this episode of the HR Leaders Podcast, I’m joined by Dr. Keith Keating, Chief Learning & Development Officer at BDO and luminary in the field of Learning and Development. During the episode, we discussed his new book, the Trusted Learning Advisor.

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Episode highlights

00:00 - Episode highlight

00:28 - Welcoming Keith Keating

01:12 - Motivation behind his new book, "The Trusted Learning Advisor"

03:05 - Evolution of L&D and HR

05:03 - The Inclusiveness and Credibility in L&D

06:33 - Keith's Approach to Establishing Credibility

08:18 - Building Effective Stakeholder Relationships

09:16 - The Difference Between Order Taking and Taking Orders

11:47 - Becoming a Trusted Learning Advisor: A Continuous Journey

13:05 - Identifying and Engaging in Business Conversations

14:17 - Language and Communication in Stakeholder Engagement

16:05 - Importance of Relationship Building and Credibility

17:04 - The Role of Frontline Workers in Organizational Insights

18:20 - Demonstrating the Value of L&D to Stakeholders

19:35 - Regular Review of Success Metrics with Stakeholders

22:57 - Moving from Reactive to Proactive in L&D

25:16 - Educating Stakeholders on L&D Value

26:21 - Balancing Daily Delivery with New Technology Awareness

29:23 - L&D's Critical Moment and Opportunity

30:24 - Essential Skills for Modern L&D Leaders

31:13 - Storytelling and its Impact on Stakeholder Engagement

33:19 - Discussing Budget and Value with CFOs

35:12 - Addressing the Skills Crisis in L&D

36:49 - AI's Impact on Job Roles and L&D Responsibilities

37:00 - Parting advice and where to reach out

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Beyond Orders: The Transformation to a Trusted Learning Advisor

HR Leaders