In this episode of the HR Leaders Podcast, I spoke with DJ Casto, Chief HR Officer at Synchrony, about the hidden costs of deprioritising employee wellbeing - and the immense benefits of making it a strategic priority.

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Episode highlights

00:00 - Introduction

01:27 - Synchrony's focus on employee wellbeing

06:15 - Supporting mental health beyond physical health

08:08 - Challenges of remote contact centre work

09:31 - How the 60-second brakes work

12:03 - Integrating Thrive's approach into workflow

13:43 - Customizable wellbeing solutions for each role

15:32 - Building a diverse roster of wellbeing coaches

17:36 - Making it easy and safe for employees to access coaches

22:32 - Importance of confidentiality with outside partners

23:59 - Taking a proactive approach to mental health

25:46 - Becoming a better leader through parenthood

28:44 - Rethinking parental leave policies

31:45 - Precious bonding moments supported by the company

33:08 - Providing support when parents return to work

35:19 - Addressing childcare breakdowns with flexibility

38:08 - Being open and agile with benefit innovations

40:27 - Staying focused on serving employees' needs

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The Hidden Costs of Ignoring Workplace Wellbeing

HR Leaders