For myself and a lot of other people, it seems like folks are getting more and more unprofessional. Not just individuals — organizations too.

People hide behind screens. They don’t want to have real conversations, and it chews up time and wastes energy.

You’ve got to find a way to get past that in today’s world.

So today we do a broad ranging Q&A on how to be assertive when you need to be — whether you’re dealing with a lazy contractor, a business that didn’t deliver, or just trying to get out of your own head.

How to frame conversations whether they’re over email or in person, so you decrease the likelihood of things escalating. How to take the governor off, say what you need to say with a clear, assertive message, and maintain your composure in the process.

What You’ll Learn: ∙ How to say the hard thing without over-explaining, apologizing for it, or walking it back ∙ Why most people mistake conflict avoidance for kindness — and what it's actually costing them in their relationships, career and credibility ∙ How to deal with people who are unprofessional or hide behind screens instead of having a real conversation ∙ How to stop overthinking

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E418 | How to Get Better at Having Hard Conversations

The Art Of Coaching