Zillow's CEO on growth during a housing crisis

Zillow's CEO Jeremy Wacksman discusses the evolution of Zillow from a real estate listing app to a transaction-focused platform and the complexities of navigating the real estate database system. He emphasizes Zillow's reliance on MLSs, which provide commoditized listing data, and the company's need to differentiate through better products and services. Wacksman addresses the controversy surrounding Zillow's policy requiring listings to be on the platform within 24 hours to protect transparency and prevent selective marketing. He also highlights the challenges of balancing national data with local market expertise and the importance of providing agents with software and tools to enhance efficiency. The conversation explores how Zillow aims to facilitate more transactions by integrating various aspects of the real estate process into a single platform.