Building and Revising Adaptive Capacity Sharing for Technical Incident Response with Beth Adele Long

The podcast explores resilience engineering through the lens of a specific case study: the New Relic Emergency Response Force (NERFs). Beth Long, co-author of the paper "Building and Revising Adaptive Capacity Sharing for Technical Incident Response," discusses the origins and functions of the NERFs, a volunteer team that supports incident response. The conversation highlights how NERFs leverage organizational context and communication skills to stabilize chaotic situations. The discussion further explores the concept of graceful extensibility, emphasizing the importance of sharing adaptive capacity within an organization to handle unexpected challenges without exhausting resources. The hosts and guest also touch on the role of management in fostering resilience and the need to value operational skills in the software industry.