Three simple questions plague every American seeking healthcare: Where should I go? When can I be seen? And how much will it cost me? Despite seeming basic, these questions have remained largely unanswerable—until now.

In this episode, we explore how Heather Fernandez, co-founder and CEO of Solv, is building the infrastructure behind same-day care for 210 million Americans. We discuss how AI is finally cracking the code on price transparency and why workflow complexity can be a competitive moat in healthcare.

We cover:

💰 Why price transparency has been so elusive and how AI tools are positioned to finally solve it

🤖 How AI is eliminating "garbage work" and turning front desk staff into healthcare superheroes

⚡ Why workflow expertise is a durable advantage for healthcare startups

🚀 How to build a culture of AI at your startup

💡 Why "intractable" problems may now be solvable

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About our guest:

Heather Fernandez is the CEO and co-founder of Solv Health, a leading platform redefining access to everyday healthcare. Solv connects consumers with a national network of providers, enabling same-day appointment availability and price transparency for patients across the country. For providers, the Solv platform acts as a growth copilot, leveraging AI to eliminate unnecessary administrative work, optimize existing capacity, and modernize the patient experience through our voice agent Maya and ClearPay price transparency. Solv integrates with EHR systems to streamline scheduling, intake, messaging, patient payments, and insights. To date, Solv has powered over 100 million visits nationwide with providers like Yale New Haven Health, GoHealth and ZoomCare.

Heather has built her career around intuitive, transparent consumer experiences, previously helping scale Trulia through its acquisition by Zillow. She serves on Atlassian’s Board of Directors and is a graduate of UC Berkeley and Stanford GSB.

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Why Intractable Healthcare Problems Might Finally Be Solvable | Solv Co-founder & CEO Heather Fernandez

The Heart of Healthcare | A Digital Health Podcast