Amy Knight, founder of Must Have Ideas, discusses the company’s bootstrapped journey to a projected £80 million turnover by 2026. Starting with £3,000 in 2018, the UK-based eCommerce brand focused on problem-solving household products. Amy emphasizes the importance of in-house control over all operations, from marketing to dispatch, to ensure superior customer service and build trust. With a team of over 200, Must Have Ideas launches six new products monthly, leveraging a custom-built web platform to streamline processes and democratize data. While Meta remains a key channel, the company is expanding into TV advertising and exploring TikTok and Google. Amy advises bootstrapped businesses to maintain a strong focus on cash flow and prioritize personality fit when hiring, especially for key roles like finance director.
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