It doesn’t look like performance metrics are going away any time soon. So why not make them a feature instead of a bug? We discuss: reframing audits so they help elevate and don't feel punitive, why we're not good at self-assessment, creating clinician-relevant (and friendly) metrics, the best way to present metrics to providers, 3 high-yield metrics that make a difference.

Guest Bio: Shawn Dowling MD is the medical director of The Physician Learning Program at the University of Calgary and Clinical Content Lead at the Calgary Zone Emergency Department.

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We discuss:

Why metrics are important and how reframing the process can make them feel less punitive
How providing metrics can be an impactful tool to get physicians to identify improvement opportunities and implement changes in their practice
The goal: to improve the quality of care provided by making individual-level as well as system-level changes
Audits are meant to be self-reflective, not punitive.
The fact that current metrics cannot identify the secret sauce for making the best ED provider. They are interrelated and need to be “balanced”.

74. Flipping the Narrative on Performance Metrics | Why we're bad at self assessment, crafting meaningful metrics, balancing data

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