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In our last episode, we got to visit with Joe Mull, author, speaker and trainer about all things “employee retention.” I enjoyed the conversation, and the fact is, when you think about your practice as a business – and I hope you are by now! – the people are the most expensive, and most important part. You simply can’t deliver really great patient care without your team.

And, sometimes having people in the equation just makes things really complicated! Any time we’re wrangling with a particularly gnarly staffing issue, I’ve been known to say, “This would all be a lot easier if it weren’t for the people!”

All kidding aside, great organizations are made up of great people whose visions are aligned and who treat each other respectfully. In any medical practice, there are natural dichotomies between highly educated, highly compensated people in the business – physicians, advanced practice providers and some executive level administrators vs. less educated entry level workers – receptionists, medical assistants, some nursing and ancillary staff.

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Episode 23: Your Greatest Resource - The Human One

Medical Money Matters with Jill Arena