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In several of our past episodes, we’ve been talking about when an employee is no longer effective for your group. In most cases, most of our team IS effective, and they generally fall on a continuum in terms of what they need from management and leadership:

Coaching
Counseling
Disciplining and finally, if all else fails,
Termination

In working with team members, most will be at the coaching end of the spectrum, and that’s where most people stay for most of the time. They may need occasional coaching or reminders about how things work, or what’s expected of them, but those can be handled easily and informally. A team member might have many coaching sessions from you or your practice manager over the course of their career.

When things don't work out, how should you proceed? This episode gets into the art of coaching, counseling, disciplining, and if all else fails, termination. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
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Episode 32: When Your Team Performs Well, and When They Don’t – The Art of Coaching, Counseling, Disciplining, and Termination

Medical Money Matters with Jill Arena