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You walk into the office and feel it right away—something’s off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they’re about to quit on the spot. And yet… no one says anything. Everyone keeps moving, business as usual.

Sound familiar?

Welcome back to Medical Money Matters, the podcast where we talk about the business side of medicine—without losing sight of the people who make it work. I’m glad you’re here because today we’re diving into something every practice deals with but few want to talk about: conflict.

More specifically, how to have those tough conversations with staff, partners, and even patients—the ones we dread but desperately need to have.

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Episode 143: The Art of Difficult Conversations: Managing Conflict in Your Practice

Medical Money Matters with Jill Arena