From Copilots to Agents: Rebuilding the Company Around AI

Kavak founder and CEO Carlos Garcia Otati discusses building a used car marketplace in Latin America and the Middle East, emphasizing the unique challenges and opportunities in these markets. Otati details Kavak's all-in-one approach, which includes buying, reconditioning, selling, financing, and providing warranties for used cars. He highlights the high rates of fraud and lack of financing options in the Latin American used car market, which Kavak aims to address. Otati also shares Kavak's early adoption of AI, replacing co-pilot tools with AI agents to handle over 90% of customer interactions, and the company's focus on solving fundamental issues to improve people's lives by enabling access to reliable transportation.