In today’s Cloud Wars Minute, I break down ServiceNow’s latest AI expansion with Anthropic and what it means for enterprise workflows.

Highlights

00:04 — I recently reported on ServiceNow’s expanded collaboration with OpenAI. That agreement makes OpenAI’s models the go-to solution for companies running upwards of 80 billion annual workflows on the ServiceNow platform.

00:17 — Now, ServiceNow has announced that Anthropic’s Claude models will be integrated into core ServiceNow workflows for tasks like app development, with Claude serving as the default model powering the ServiceNow Build Agent — the company’s tool for easy development of agentic workflows.

00:37 — This is what ServiceNow Chairman and CEO Bill McDermott had to say about the announcement: “ServiceNow and Anthropic are turning intelligence into action through AI-native workflows for the world’s largest enterprises ... Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”

01:12 — In addition to Build Agent, ServiceNow is integrating Claude alongside purpose-built solutions throughout the implementation lifecycle, with the aim of achieving a 50% reduction in the time it takes customers to deploy solutions built on the ServiceNow AI platform.

01:31 — ServiceNow and Anthropic are also building agent-based workflows for specific industries, including healthcare and life sciences, for tasks such as research and analysis. Just as it has done with OpenAI, ServiceNow is integrating Claude directly into workflows — and it’s this integration that can lead to much better outcomes for AI initiatives.

02:03 — By making these model choices the default, ServiceNow removes the guesswork from customer decision-making and enables customers to rely on the company’s expertise to achieve the best results.

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