On this week’s episode of Short Term Rental Management, Luke is joined by Chuck for a rapid fire year end “clean out the computer” conversation covering a wide range of operational lessons and mindset shifts for hosts. They talk through managing guest expectations, why some guests arrive looking for problems, and how much of that behavior is created by hosts themselves through messaging and processes. The episode also covers practical systems like handling broken hot tubs, pricing decisively instead of making incremental changes, navigating the end of the new host boost, and knowing whether you actually want to rent your property or just keep it pristine. Along the way, Luke and Chuck emphasize biting your tongue with guests, letting go of emotional attachment to properties, being proactive with cash flow and cleaners, and focusing on systems that reduce stress while protecting reviews and long term performance.

How to connect with Luke:

The Short Term Shop - https://theshorttermshop.com/

Short Term Shop Plus - stsplus.com

Join the Short Term Shop Facebook group

Check out the Short Term Shop on YouTube

For more information on how to get into short term rentals, read Avery’s books:

Smarter Short Term Rentals - Buy it on Amazon
Short-Term Rental, Long-Term Wealth: Your Guide to Analyzing, Buying, and Managing Vacation Properties – Buy it on Amazon

Cleaning Out The Computer

Short Term Rental Management