How can leaders bridge the growing generational divide in today's workplace? In this third episode of our special five-part series, Changing Your Culture in Twenty Minutes or Less, Kevin and workplace culture expert Jennifer Moss discuss the realities of generational stereotypes. With five generations now working together for the first time in history, misunderstandings and miscommunications are inevitable. Jennifer and Kevin challenge the lazy labels and instead encourage leaders to embrace explicit communication, check their biases, and reimagine onboarding and development with clarity and purpose in mind. They share the importance of explaining not just what needs to be done, but how and why, creating a more inclusive and effective workplace culture.

Jennifer's Story: Jennifer Moss specializes in future-focused leadership development, expertly balancing employee well-being with performance. As an award-winning writer and internationally acclaimed keynote speaker, she specializes in transforming workplace culture using data-driven leadership strategies. Her book The Burnout Epidemic tackled employee burnout and was among Thinkers50's "10 Best New Management Books for 2022." Her latest book is WHY ARE WE HERE?: Creating a Work Culture Everyone Wants (Harvard Business Review Press; 2025)

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Book Recommendations

Why Are We Here?: Creating a Work Culture Everyone Wants by Jennifer Moss
The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It by Jennifer Moss

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Close the Generational Gap (in 20 Minutes or Less)

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