The Unexpected Performance Multiplier with Charles Duhigg

Psychological safety in leadership is explored through a conversation with Charles Duhigg, Pulitzer Prize-winning reporter and author of "Super Communicators." Duhigg defines psychological safety as the ability to bring one's full self to work, unlocking intuition and values. Leaders can foster this by ensuring equality in conversational turn-taking and practicing ostentatious listening, proving they value employee input. Andy Stanley shares strategies implemented in his organization, such as new staff orientations emphasizing the value of fresh perspectives and establishing confidential staff advisors to provide safe channels for employees to express concerns. Both agree that rewarding those who bring forth difficult issues is crucial for building a culture of trust and open communication.