Interview: Bret Taylor of Sierra and OpenAI

This podcast explores the rise of AI agents in customer service and various industries, questioning their impact on jobs and the software industry. Bret Taylor, CEO of Sierra and chairman of OpenAI, shares his vision for AI agents, predicting they will become essential for every company by 2026. He addresses concerns about the imperfections of AI, such as hallucinations and non-deterministic responses, while emphasizing the importance of experimentation and guardrails. Taylor also highlights the potential for AI to improve customer experience, citing examples of AI agents providing multilingual support and infinite patience. He envisions a future where companies buy AI agents for specific tasks, like auditing financials or generating sales leads, rather than building software from scratch.