The key to brand growth lies in telling compelling stories that emotionally resonate with core customers. Many brands underperform because they lack a powerful, interesting narrative, or fail to communicate it effectively. To connect with customers, brands should focus on the intersection of product and customer values, signaling care through product development, organic social content, and influencer partnerships. Born Primitive's veteran support and Kalo's CrossFit engagement exemplify this approach. By identifying and sharing authentic customer stories, brands can create ads that resonate deeply, fostering customer loyalty and driving business growth.
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