The discussion centers on the transformative impact of AI on professional services, particularly the shift from experimental to operational implementation. Melissa Korzun, VP of Industry Solutions for Contata, shares insights on how AI is driving the rise of a hybrid workforce, outcome-based delivery, and the predictability of margins. A key obstacle to AI adoption is confidence in AI outputs, as many professionals still spend significant time verifying them. Korzun emphasizes that AI implementation requires change management to build trust and explainability, as AI agents increasingly influence decision-making. Contata's Expertise Engine aims to unlock insights from project data, phone calls, emails, and deliverables to provide tailored recommendations and improve efficiency.
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