
The third season of Boss Class investigates the practical utility of artificial intelligence for managers and employees, moving beyond industry hype to identify where the technology delivers genuine value. Hands-on experimentation with AI tools—ranging from voice cloning and automated coding to interacting with ChatGPT—reveals a complex emotional landscape of delight, fear, and frustration. While AI demonstrates significant potential in customer service and business development, its current limitations include a persistent error rate and a persona that can be off-putting to users. Success in this evolving landscape depends on resisting the "easy button" and recognizing that AI cannot yet replace human newcomers. The upcoming episodes feature real-world applications of the technology alongside strategies for future-proofing careers in an increasingly automated workplace.
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