In this Omni Talk Retail episode recorded live from NRF in the Vusion podcast studio, Mark Propes, Chief Business Development Officer at Vusion, and Julian Mills, CEO of Quorso, break down what the connected store actually means beyond the buzzwords and why 2026 is the year retailers risk creating a permanent gap if they don't operationalize this technology.

From digitizing the shelf as a data platform to intelligent task management that tells associates exactly what to do at 9 AM Monday morning, Mark and Julian reveal how the connected store eliminates wasted labor spent finding problems. They share insights on exception-based work, the Circle K global rollout across 14 countries and thousands of stores, and why retailers need to stop misallocating labor on tasks nobody knows add value.

If you've wondered how connected store technology actually works in practice, this conversation delivers the blueprint.

🔑 Topics covered:

-What "connected store" really means: the shelf as a data platform

-Live spatial and static data replacing the retail "black box"

-Task Delight, Stock Delight, Pick Delight technologies with light-based guidance

-How Quorso triages signals to prioritize the five things associates should do now

-Circle K announcement: 14 countries, 12,000 stores going live with intelligent management

-Why retailers misallocate labor to problem-finding instead of problem-solving

-Exception-based work vs. walking around checking planograms five times

-The permanent gap risk for retailers who only experiment vs. operationalize

-New connected store report collaboration (Vusion, Quorso, Relex, Microsoft)

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#connectedstore #retailtech #vusion #quorso #taskmanagement #retailinnovation #omnitalk #circlek #retailautomation #smartstores #retailoperations #retailpodcast

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Quorso & Vusion On Why Retailers Risk Creating a Permanent Technology Gap In 2026 | NRF 2026

Omni Talk Retail