Managing Feelings: The Human Side of Leadership

The podcast explores the importance of active listening and self-awareness in leadership, introducing a framework of "feelings, facing, and needs" to enhance communication and understanding within teams. Guest Ben Ortlip shares insights on using this framework for both self-reflection and improving interactions with others, emphasizing the need to address underlying emotions to clarify challenges and identify necessary support. Adam recounts coaching scenarios where leaders struggled to interpret team members' complaints, highlighting how the framework can help managers move beyond surface-level reactions to uncover deeper issues. The discussion also covers practical applications of the framework in various settings, from crisis management to routine one-on-one meetings, and the value of creating safe environments for open communication.