What OpenAI and Google engineers learned deploying 50+ AI products in production

Building AI products differs significantly from traditional software development due to non-determinism and the agency-control trade-off. Companies should adopt a "problem-first" approach, beginning with minimal autonomy and gradually increasing AI agency while decreasing human control to calibrate behavior effectively. Leaders must immerse themselves in AI to guide decisions, fostering a culture that empowers employees to augment their workflows with AI. A continuous calibration and development framework helps manage this iterative process, emphasizing data-driven understanding and workflow optimization. While "one-click agents" are likely marketing ploys, focusing on building flywheels for continuous improvement is essential, and multi-modal experiences will enhance AI's understanding and interaction capabilities.