The One With SLOs

The podcast explores the practical application of Service Level Objectives (SLOs) in diverse organizational settings, addressing common challenges and misconceptions. It emphasizes that successful SLO adoption requires ownership and participation from the teams responsible for both writing and running the code, rather than being imposed from above. The discussion highlights the need for a cultural shift, advocating for dedicated SLO evangelists and consistent review cycles to ensure SLOs remain relevant. The speakers caution against relying solely on error budget strategies and explore how AI can assist in SLO implementation by lowering the barrier to entry for observability and query building, while also warning against over-reliance on AI at the expense of human troubleshooting skills and cultural understanding.